Support

If you have any questions, reach out to [email protected].

If you encounter issues with DDB, you can submit a generic request through ServiceNow, which can be found here (opens new window).

To quicken your process, you should include the following information in your request:

• A brief description - what is the error you are running into?
• The steps to reproduce the error and what should happen instead - This will allow us to diagnose the issue more quickly.
• The severity of the issue, are we losing money from this error? - This allows us to prioritise requests based on urgency and impact.
• Your contact details - We may need to contact you for further details.

If you are looking for more information about DDB, you can look at the various documents on our SharePoint page, ask questions on our Yammer group, or look through our FAQ.

If you have any feedback that would help us to improve our service, please tell us about it on our feedback page.